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Liverpool City Region
Accessibility Toolkit
Welcome to the Accessibility Support Toolkit for visitor economy businesses in the Liverpool City Region
The spending power of disabled tourism is a huge £274 Billion. This toolkit has been developed by the Liverpool City Region Combined Authority and strategic partners Liverpool ONE and ACC Liverpool, to equip organisations with the knowledge and resources needed to enhance their accessibility offerings and unlock the potential of the disability tourism market.
The following resources detail best practices, accessibility training, guidance, and tools tailored for both small and large businesses, helping you connect with expert advice to ensure a more inclusive visitor experience for all.
One of the most important aspects of incorporating accessibility within any organisation is a commitment to continuous improvement. This digital toolkit will also reflect this commitment.
Please get in touch via this survey with any feedback about how this toolkit could be improved
Liverpool City Region for All Forum | Driving Accessible Tourism Forward
The value of accessible tourism
- £14.6 Billion: The current value of the UK disability tourism market.
- £274 Billion: The spending power of disabled people.
- 430,000: The number of British people with an impairment who did not take a domestic trip between April 2017 and March 2018 due to the lack of accessibility provision.
- £17.1 Billion: The cost to UK businesses of people with disabilities clicking away from a website that wasn’t accessible to them.
- 70% of disabled people will not return to a business after receiving poor customer service.
Accessible Action Plan
The action plan to deliver our ambition to become a more accessible destination.
Liverpool City Region: Accessible Destination Report 2025
To join the LCR Accessibility Best Practice Network:
Please email ben.moorcroft@liverpoolcityregion-ca.gov.uk and pledge to the following:
- Commit to continuous improvement on accessibility and share & celebrate success .
- Display a detailed and easy to find accessibility information page on your website .
- Show frequent engagement with events and opportunities offered on the toolkit.
Guidance and research
The guide is split into eight sections aimed at micro, small and medium-sized tourism businesses wanting to embark on, or continue, their accessibility journey.
Liverpool City Region Accessibility Network
The Accessibility Network is a community of practitioners dedicated to championing accessibility and empowering stakeholders and businesses to remove barriers. The network fosters knowledge sharing, leverages collective strengths, and provides mutual support to promote inclusivity and drive meaningful change.
Latest News
For more accessibility Liverpool news, click HERE.