Love Liverpool is a half day highly interactive workshop that enables all visitor-facing staff to successfully answer the many questions that visitors may ask about Liverpool City Region.
The course is designed to provide your visitor economy staff with the confidence to professionally and confidently promote the region in a positive and pro-active way.
Workshop Details
Date: Tuesday 4 November 2025
Time: 09:30 to 13:00
Duration: Half-day (3.5 hours)
Venue: Citadines City Centre Liverpool, Church Street
Fee: £80.00 per delegate
Each delegate will receive a comprehensive visitor information workbook, designed for ongoing reference and use beyond the session. A Love Liverpool certificate will be awarded upon successful completion.
What Is Love Liverpool?
A half-day, interactive workshop designed to equip front-of-house and visitor-facing staff with the confidence, knowledge and skills to respond effectively to visitor enquiries about Liverpool and the wider City Region.
Workshop Objectives
Delegates will gain:
- Enhanced destination knowledge of Liverpool and the Liverpool City Region
- The ability to promote the region with pride, passion and professionalism
- Improved customer service and visitor engagement skills
- Increased confidence in delivering personalised, proactive visitor support
Why Attend?
- Strengthen destination awareness across your team
- Improve the quality of visitor interactions
- Support repeat visits through exceptional service
- Discover hidden gems and key talking points about the region
What Delegates Say
“Discovered some new Liverpool hidden gems”
“Brilliant, highly recommend Katy”
“Well thought out, excellently presented and easy to follow”
“Lovely material and great content, especially for me”
“All fully covered”
Endorsements from Industry Leaders
“An invaluable course for anyone welcoming visitors to the city region. All of the city’s Tourist Information staff attend this course to ensure the service goes beyond customer expectations.”
Visitor Services Manager, Culture Liverpool“A truly fantastic course… our front-of-house team came away invigorated and raring to go for the forthcoming cruise season. Would highly recommend.”
Passenger Operations Manager, Cruise Liverpool
Booking and Enquiries
To reserve your place for November or to discuss in-house training options, please contact Katy directly:
enquiries@tourismtraining.co.uk / moussaada@virginmedia.com
Tel: 07976 905173